Your Questions, Answered!
We understand that shipping can sometimes be confusing, so we’ve compiled answers to some of the most frequently asked questions. Find quick solutions to common issues below, and if you need further assistance, don't hesitate to reach out!
1. How can I track my shipment?
You can track your shipment anytime by entering your tracking number on our tracking page. Real-time updates will be available as your package moves through the delivery process.
2. What are your delivery options?
We offer a range of delivery services:
- Express Delivery for urgent shipments.
- Standard Delivery for cost-effective, reliable service.
- Bulk Shipping for large orders and business needs.
3. Can I change the delivery address after booking?
Yes, you can update the delivery address as long as the shipment has not yet been dispatched. Contact our customer support team as soon as possible to make any changes.
4. What should I do if my package is delayed?
If there’s a delay, you will receive an alert via email or SMS. You can also track your shipment for more details. Our team works to resolve any issues quickly and efficiently.
5. How do I contact customer support?
You can reach out to our customer support team via phone, email, or live chat on our website. We’re here to assist you with any questions or concerns.
6. Are there any restrictions on what I can ship?
Certain items, such as hazardous materials or perishable goods, may be restricted. Please check our list of prohibited items or contact us for clarification before shipping.
7. How do I book a shipment?
Booking a shipment is easy! Simply fill out the shipment details on our website, choose your preferred delivery option, and complete the payment process. We’ll handle the rest.
8. Do you offer international shipping?
Yes, we offer international shipping services to various countries. We provide seamless tracking and delivery options, making it easy to send packages anywhere in the world.
Still have questions?
If you couldn’t find the answer you were looking for, feel free to contact us directly. Our support team is happy to assist you further!